222be's Privacy Policy
We treat your personal information with the highest importance. This policy describes how 222be collects, uses, and protects your information.
Last Updated: This privacy policy may be updated from time to time. If changes are made, we will notify you on the website.
1Introduction & Scope
222be ("we", "our", "platform") is fully committed to protecting the privacy of its users ("you", "your"). This privacy policy applies to the use of 222be's website and related services. When you open an account on our platform, use our betting or casino services, or contact us in any way, the terms of this policy come into effect.
The purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what your rights are. By continuing to use our services, you are considered to have given your consent to this privacy policy.
This policy should be read alongside 222be's Terms and Conditions and Responsible Gaming Policy.
2Information We Collect
222be collects information from users through various means. The types of information collected are described in detail below:
2.1 Registration and Account Information
The information you provide when creating an account includes: full name, date of birth (for age verification), email address, mobile number, and preferred payment method details. This information is essential for verifying your identity and delivering our services safely.
2.2 Identity Verification (KYC) Information
We conduct identity verification to provide safe and responsible services and to prevent financial fraud. This process may require copies of your national ID card, passport, or other government-issued identification. Proof of residence, such as a utility bill or bank statement, may also be requested if needed.
2.3 Transaction Information
We keep records of all financial transactions carried out through your account. This includes deposit and withdrawal amounts, payment methods used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction dates and times, and associated reference numbers.
2.4 Gaming and Betting Activity Information
Your gaming and betting history is recorded. This includes: which games or betting markets you participated in, bet amounts, win/loss history, and details of bonus usage. This information is used to provide responsible gaming and ensure personalised service.
2.5 Technical and Device Information
Certain information is collected automatically when you visit our website. This includes IP address, browser type and version, operating system, logs of which pages you visited, session duration, and referrer URL. This information helps maintain site security and resolve technical issues.
2.6 Cookie and Tracking Information
222be uses cookies and similar technologies to enhance your browsing experience. We use cookies to keep your login session active, monitor site performance, and remember your preferences. You can control cookies by changing your browser settings, though this may limit some features of the site.
3Purpose of Information Use
We use the information collected for the following legitimate and necessary purposes:
- To complete the creation, management, and verification of your account.
- To process deposits, withdrawals, and other financial transactions.
- As analytical data to improve service quality and develop new features.
- To prevent fraud, money laundering, and other financial crimes.
- To ensure responsible gaming and identify high-risk behaviour.
- To provide customer support and resolve your complaints or requests.
- To keep you informed about bonuses, promotions, and other offers.
- To meet legal obligations and respond to lawful requests from law enforcement agencies.
- To maintain platform security and prevent cyber attacks.
We never sell your personal information to third parties or disclose it for commercial purposes.
4Information Disclosure and Sharing
In specific circumstances and for limited purposes, we may share your information with third parties:
4.1 Service Provider Partners
We use trusted third parties to provide essential services such as payment processing, technology infrastructure, and customer support. These partners operate under strict confidentiality agreements, and only the information necessary for the specific service is shared with them.
4.2 Legal Obligations
We may be required to disclose your information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. Such disclosure is always limited to the minimum information necessary.
4.3 Fraud and Crime Prevention
If suspicious financial activity or evidence of fraud is found, relevant information may be shared with the appropriate authorities or financial intelligence agencies.
4.4 Business Transfers
In the event of a transfer of business ownership or a merger, user information may be transferred as part of the assets. However, in such cases, the new owner will be bound to provide equivalent protections as set out in this privacy policy.
5Information Security Measures
222be takes industry-standard technical and organisational measures to protect your information:
SSL Encryption
All data transmission on our platform is protected by SSL (Secure Socket Layer) encryption. This means the connection between your browser and our servers is fully encrypted.
Secure Servers
Your information is stored on secure and protected servers. Firewalls, intrusion detection systems, and regular security audits are in place to prevent unauthorised access.
Access Control
Only authorised staff can access your information, and only for necessary reasons. All access is logged and regularly monitored.
Regular Security Testing
Regular security audits and penetration testing are conducted to identify vulnerabilities in our systems, so your information remains protected at all times.
It should be noted, however, that transmitting information over the internet is not completely secure and no method can guarantee 100% protection. We make every effort, but we cannot guarantee the complete absence of security breaches.
6Data Retention Period
We retain your information for as long as is necessary to provide services or to meet legal obligations. Specifically:
- Information for active accounts is retained until the account is closed.
- Financial transaction records are retained for a minimum of five to seven years.
- Even after an account is closed, some information may be kept for a specified period if required by law.
- Records related to responsible gaming may be retained for an extended period.
Once the set retention period has ended, information is securely deleted or anonymised.
7Your Rights
As a registered user of 222be, you have the following rights over your own information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any information held about you is incorrect, you can request that it be corrected.
Right to Erasure
You can request that your information be deleted beyond what is required by legal obligation (the "right to be forgotten").
Right to Object to Processing
The right to object to the use of your information for specific purposes and to request that use be restricted.
Right to Data Portability
The right to receive information held about you in a structured, readable format and to transfer it.
Right to Contact
The right to contact us directly with any privacy-related complaints or requests.
To exercise any of the above rights, email us at [email protected]. We provide support in both Bengali and English, 24/7.
8Policy on Minors
222be provides services only to those aged 21 or older. We do not knowingly collect any personal information from anyone under the age of 21. This is ensured through age verification at the time of account registration.
If an account belonging to a minor is found, it will be closed immediately and all associated information will be deleted.
9Third-Party Links and Services
Our platform may contain links to third-party websites or services. 222be is not responsible for the privacy policies or data handling practices of these external sites. We recommend reading the privacy policies of third-party services before using them.
10Changes to the Privacy Policy
222be reserves the right to change this privacy policy at any time due to business needs, legal changes, or technological developments. If significant changes are made, we will post a notice on the website and, where possible, notify registered email addresses.
If you continue using the platform after changes have been made, you are considered to have given your consent to the updated privacy policy. We therefore encourage you to visit this page regularly.
11Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team:
Email: [email protected]
Live Chat: Available 24/7 on the website — support in Bengali and English.
We are committed to responding to your requests as quickly as possible.